Describe an access difficulty
Before you submit, read this. For a control issue, name the button, key or gesture that did not work. For a reading or display issue, describe the part of the page affected. Mention text that is hard to read or controls that are difficult to reach. Keep a copy of details you may need later.
Include your device information
For a clear report, keep this in mind. Tell us whether you used a phone, tablet or computer, and give the browser name if you know it. Say whether the screen was portrait or landscape. You do not need to share device serial numbers or private identifiers. A clear description makes review easier.
Understanding form submission
When preparing your message, remember: Your email address and message are saved privately for review. A success message means the submission was stored; it is not a promise of an immediate reply. Keep a copy of a long message before submitting it. Use a separate sentence for each step when that helps.
Make the issue easier to reproduce
When preparing your message, remember: Describe the actions leading to the problem, the result you expected and the result you saw. Keep the sequence in the order it happened. Mention whether you started a fresh round or continued one. Use a separate sentence for each step when that helps.
Tell us what you need help with
To help us understand your message, please note: Use the form below to send feedback about this site. Enter an email address and a message between 10 and 5,000 characters. You do not need a player account to send a message. One complete report is better than repeated short submissions.
Point us to the right game
To help us understand your message, please note: Include the name of the game and the page address where you noticed the issue. Similar games can use different rules or controls. The address bar is the easiest place to copy the game link. Check your email address before submitting.
Ask about a rule
Point to the rule or example you found unclear. Explain the game situation so the question can be considered against that game’s stated rules. Different variants may deliberately use different rules. Keep a copy of details you may need later.
Enquiries about a previous submission
When preparing your message, remember: Use this form to ask about a message you previously sent or to request its removal. Provide only enough detail to identify that submission. You may be asked to verify that the request relates to your own information. Keep the message focused on the issue.
Use care with the details you send
Do not send passwords, PINs, payment information or sensitive personal details. A game report normally needs only the page, device and sequence of actions. Remove private information from any description you copy. Keep a copy of details you may need later.
Sending another message
To help us understand your message, please note: Please allow at least a minute between submissions. If the form has expired, reload the page before sending it again. Avoid repeatedly pressing Send while the request is in progress. Use a separate sentence for each step when that helps.